Terms and Conditions for Man With Van West Heath

These Terms and Conditions set out the basis on which Man With Van West Heath provides moving, delivery, transport, and related support services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing services to begin, you agree to be bound by these terms. Please read them carefully before placing a request. These terms are designed to be fair, transparent, and consistent with standard UK service practice.

For the purposes of these terms, “we”, “us”, and “our” refer to the service provider operating as Man With Van West Heath. “You” and “your” refer to the customer, client, or any person acting on behalf of the customer. The services may include single-item transport, light removals, partial loads, furniture moves, collection and delivery, and other agreed van-based transport work. Any service outside the agreed scope must be approved in advance.

These conditions apply to all bookings unless we agree otherwise in writing. They cover the booking process, payment terms, cancellations, liability, waste handling, and the governing law that applies to the service relationship. If any part of a quotation, confirmation, or invoice conflicts with these terms, the written service-specific agreement will take priority only to the extent of that conflict.

Booking Process

All bookings are subject to availability and are only confirmed once we have accepted the request and, where required, received any deposit or advance payment. A booking may be made by phone, email, or other written communication agreed between the parties. When you request a service, you must provide accurate details including the collection and delivery points, access conditions, item list, estimated volume, special handling needs, and any time restrictions.

We rely on the information you provide when preparing a quotation or agreeing a service. If the details are incomplete or inaccurate, we may revise the quote, change the vehicle or crew requirements, alter timings, or decline the job. The booking is only for the services specifically described in the confirmation. Additional items, extra stops, waiting time, or changes in access may result in additional charges.

It is your responsibility to ensure that someone with authority is present at the collection or delivery point, unless we have agreed a contactless process in writing. You must also ensure that items are ready to move, packed appropriately, and legally permissible for transport. We may refuse to handle items that are unsafe, excessively heavy, poorly packed, contaminated, or likely to cause damage to property, people, or the vehicle.

Payments and Charges

Our charges may be based on an hourly rate, fixed fee, mileage, item count, or a combination of these methods, depending on the nature of the work. Any quote we provide will be based on the details available at the time and may be subject to change if the scope changes. Unless stated otherwise, quotations exclude unforeseen costs such as parking charges, congestion-related costs, tolls, permits, additional labour, disposal fees, or waiting time outside the agreed allowance.

Payment terms will be confirmed at or before the time of booking. We may require a deposit, part-payment, or full payment in advance, particularly for larger or time-sensitive jobs. Where payment is due on completion, it must be made immediately unless otherwise agreed. We accept payment methods notified in advance and may refuse to begin or continue work if payment is overdue or if there is reasonable concern that payment will not be made.

Invoices must be paid by the due date shown on the invoice. Late payment may result in additional administration charges, interest, or recovery action in accordance with applicable UK law. If a payment is disputed, you must raise the issue promptly and in good faith, providing evidence where available. Any undisputed portion of an invoice remains payable on time.

Where waiting is caused by access issues, absent recipients, traffic restrictions, missing keys, unsuitable parking, or failure to prepare items, we may charge for the additional time spent. Similarly, if the job is delayed, reduced, or abandoned because of inaccurate information or your failure to cooperate, we may charge for time already worked, fuel used, and other reasonable costs incurred.

Cancellations, Postponements, and Amendments

You may cancel or reschedule a booking by giving notice as early as possible. Cancellations made shortly before the agreed time may attract a charge, especially where we have reserved a vehicle, crew, or time slot and are unable to reallocate resources. Unless otherwise agreed in writing, cancellation charges may reflect preparation time, travel already undertaken, and any direct losses caused by the cancellation.

Where we need to cancel or postpone a booking due to vehicle breakdown, severe weather, staff illness, safety concerns, legal restrictions, or other events beyond our reasonable control, we will aim to notify you promptly and offer an alternative date or time if possible. Our liability for cancellation is limited to the amount paid for the cancelled service, except where the law requires otherwise.

Amendments to the booking, including changes to dates, times, addresses, access arrangements, or item lists, are subject to availability and may affect the price. A change requested close to the service date may be treated as a cancellation and rebooking if the original arrangements can no longer be used. We are not responsible for losses arising from your decision to change or cancel unless required by law.

Liability and Service Limitations

We will take reasonable care when carrying out our services, including loading, securing, transporting, and unloading items. However, our liability is limited to loss or damage caused by our proven negligence, breach of contract, or failure to use reasonable skill and care. We are not liable for loss or damage caused by items being defective, inadequately packed, pre-damaged, inherently fragile, or unsuitable for transport unless we have expressly agreed to handle them under special instructions.

If you require assistance with disassembly, reassembly, lifting, or the movement of particularly delicate or valuable items, you must tell us in advance. We may refuse to handle items such as antiques, artwork, glass, electronics, pianos, or confidential materials unless prior arrangements have been made. Any such agreement may include additional conditions, packaging requirements, or limits on liability. You should consider obtaining your own insurance for items of special value.

We are not liable for indirect or consequential losses, including loss of profits, loss of opportunity, loss of business, missed appointments, or delays caused by traffic, weather, road closures, or events outside our control. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Your statutory rights are not affected.

If you or your representatives cause damage to our vehicle, equipment, or property through misuse, inaccurate instructions, unsafe loading, or failure to disclose relevant information, you may be responsible for the reasonable cost of repair or replacement. We may also recover costs resulting from contamination, spillage, breakage, or cleaning caused by items that were not properly prepared.

Waste Regulations and Prohibited Items

If the service involves waste removal, clearance, or the disposal of unwanted items, both parties must comply with applicable UK waste regulations. We will only transport waste where the arrangement is lawful and where the waste type has been declared accurately. You must provide a clear description of any waste, including whether it contains household waste, furniture, recyclable materials, electrical items, or other regulated items.

We do not accept hazardous waste, asbestos, chemicals, paint, oils, gas cylinders, medical waste, batteries requiring special treatment, pressurised containers, or any item that requires specialist licensing unless we have expressly agreed and are legally authorised to handle it. It is your responsibility to ensure that waste is separated correctly and does not contain prohibited materials unless disclosed and accepted in advance.

Where waste is collected, you confirm that you are the lawful owner of the waste or are authorised to arrange its removal. You also confirm that the waste has not been fly-tipped, illegally dumped, or otherwise handled in breach of environmental law. We may refuse waste that appears unlawful, unsafe, contaminated, or inconsistent with the information provided. If we are required to make special arrangements for disposal, recycling, or transfer, additional charges may apply.

We may keep records relating to waste transfers, declarations, and disposal arrangements where required by law or where needed for compliance purposes. You agree to provide accurate information so that we can meet any legal duties that apply to the handling, carriage, or transfer of waste. If you fail to disclose relevant details and we suffer loss, penalty, or investigation as a result, you may be liable for the resulting costs to the extent permitted by law.

Customer Obligations

You must ensure that access to both premises is safe and suitable for the agreed service. This includes making suitable parking arrangements where possible, ensuring stairways and corridors are clear, and notifying us of restricted access, fragile flooring, low ceilings, lifts, long carries, or other obstacles. You must also make sure that children, pets, and bystanders are kept away from loading areas.

All items must be lawful to possess, transport, and deliver. You must not ask us to move stolen goods, counterfeit goods, dangerous items, prohibited substances, or items that breach sanctions, customs, or other legal restrictions. We may refuse any item where we have reasonable concerns about legality, safety, or compliance. If a refusal causes delay or cancellation, charges may still apply for work already undertaken.

Any instructions you give on the day should be consistent with the booking details. If instructions change materially, we may seek further approval before proceeding. You are responsible for securing data, removing personal information from devices where appropriate, and taking steps to protect privacy and confidentiality for documents or digital media. Unless agreed otherwise, we do not undertake data recovery or specialist handling of information.

Delays, Force Majeure, and Operational Conditions

We are not responsible for delays or failure to perform caused by events outside our reasonable control, including extreme weather, road closures, accidents, strikes, governmental action, fuel shortages, or emergency restrictions. In such circumstances, we will make reasonable efforts to continue or reschedule the service. Any additional costs caused by events beyond our control may be charged where lawful and reasonable.

We reserve the right to suspend or stop work where continuing would be unsafe, unlawful, or commercially unreasonable. This includes situations involving abuse, threats, violence, harassment, unsafe premises, infestation, or the presence of prohibited items. If work is suspended due to your conduct or conditions you control, you may be charged for time spent, travel, and any resulting losses.

Complaints and Disputes

If you are dissatisfied with any aspect of the service, you should raise the matter as soon as reasonably possible so that we can investigate. We may request photographs, invoices, messages, or other evidence to help resolve the issue. Any claim regarding loss or damage should be reported promptly, and in any event within a reasonable time after discovery, so that we can assess the circumstances.

We will consider complaints fairly and aim to resolve them without unnecessary delay. Where a claim is accepted, our remedy may include repair, replacement, a partial refund, or another proportionate solution depending on the circumstances and the extent of the loss. We do not accept responsibility for claims that arise from late reporting, insufficient evidence, or failure to follow these terms.

Governing Law

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law gives you the right to bring proceedings elsewhere. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

These terms form the entire agreement between you and us regarding the services described, unless a separate written agreement states otherwise. No failure or delay by us in exercising any right or remedy shall operate as a waiver of that right or remedy. Any waiver must be in writing to be effective.

By proceeding with a booking for Man With Van West Heath, you confirm that you have read, understood, and agreed to these service terms. You also confirm that you have authority to enter into the agreement and that the information you provide is accurate and complete to the best of your knowledge. These terms are intended to create a clear and reliable framework for a professional van service relationship.